So I followed the setup guide in the Orthanc Book, but when trying to search for patients its not returning anything, but if I do a blanket search with no parameters aside for date it returns all patients seen those days. The server is not giving me any errors as well. Any idea what the problem may be?
Also, when using horos it works fine.
Could you give more details regarding your configuration/setup?
One of the ginkgos are running on a windows 10 machine the other is running on a windows 7, the server is running on a OS X. Other than that its pretty much stock configuration with a few extra DICOM modalities added for other viewers, Horos and iPaxera both of which are querying and retrieving just fine.
So, as far as I understand, Orthanc is queried by Horos and iPaxera and this works fine. So we could assume that Orthanc is well configured and problem is in the Ginkgo side (I’m sorry, I’ve never heard about this viewer, so I can’t help on that topic). Last thing I would suggest : activate verbose mode on Orthanc and have a look on logs when a query is sent by Ginkgos.