# Web access disappears. Help.

**URL:** https://discourse.orthanc-server.org/t/web-access-disappears-help/1732
**Category:** Google Groups archive
**Created:** [December 12, 2019, 7:39am UTC](https://discourse.orthanc-server.org/t/web-access-disappears-help/1732 "2019-12-12T07:39:36Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![user6](https://discourse.orthanc-server.org/letter_avatar_proxy/v4/letter/u/f1d935/32.png) [@user6](https://discourse.orthanc-server.org/u/user6)
#### Post date: [December 12, 2019, 7:39am UTC](https://discourse.orthanc-server.org/t/web-access-disappears-help/1732/1 "2019-12-12T07:39:36Z")

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Hello.

Orthanc server is installed on ubuntu 18.04  
After some time, access to web access disappears.  
I look at the list of open ports, I don’t see the Orthanc server.

pacs@srvpacs:/var/log# netstat -ntulp  
Active Internet connections (only servers)  
Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name  
tcp 0 0 127.0.0.53:53 0.0.0.0:\* LISTEN 517/systemd-resolve  
tcp 0 0 0.0.0.0:22 0.0.0.0:\* LISTEN 781/sshd  
tcp6 0 0 :::22 :::\* LISTEN 781/sshd  
udp 0 0 127.0.0.53:53 0.0.0.0:\* 517/systemd-resolve  
pacs@srvpacs:/var/log#

I restart the server, the ports are listening, the entry through the web appears.

service orthanc restart

pacs@srvpacs:/etc/orthanc# netstat -ntulp  
Active Internet connections (only servers)  
Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name  
tcp 0 0 0.0.0.0:8042 0.0.0.0:\* LISTEN 29190/Orthanc  
tcp 0 0 0.0.0.0:4242 0.0.0.0:\* LISTEN 29190/Orthanc  
tcp 0 0 127.0.0.53:53 0.0.0.0:\* LISTEN 517/systemd-resolve  
tcp 0 0 0.0.0.0:22 0.0.0.0:\* LISTEN 781/sshd  
tcp6 0 0 :::22 :::\* LISTEN 781/sshd  
udp 0 0 127.0.0.53:53 0.0.0.0:\* 517/systemd-resolve  
pacs@srvpacs:/etc/orthanc#

There are no error or connection information in the Orthanc logs.  
There is nothing in the system logs either.

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### Author: ![Michel\_Rozpendowski1](https://discourse.orthanc-server.org/letter_avatar_proxy/v4/letter/m/a698b9/32.png) [@Michel\_Rozpendowski1](https://discourse.orthanc-server.org/u/Michel_Rozpendowski1)
#### Post date: [December 17, 2019, 12:18pm UTC](https://discourse.orthanc-server.org/t/web-access-disappears-help/1732/2 "2019-12-17T12:18:32Z")

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Hi

Have you tried running Orthanc with the --verbose and --trace flags to get more logs?  
Also, is actually Orthanc stil running when you are losing the web access?

Kind regards,

Michel