# Problem reading imported images with Q / R in windows
**URL:** https://discourse.orthanc-server.org/t/problem-reading-imported-images-with-q-r-in-windows/832
**Category:** Google Groups archive
**Created:** [November 21, 2017, 1:46am UTC](https://discourse.orthanc-server.org/t/problem-reading-imported-images-with-q-r-in-windows/832 "2017-11-21T01:46:33Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@william](https://discourse.orthanc-server.org/u/william)
#### Post date: [November 21, 2017, 1:46am UTC](https://discourse.orthanc-server.org/t/problem-reading-imported-images-with-q-r-in-windows/832/1 "2017-11-21T01:46:33Z")
Hi
I have orthanc installed on a computer with Windows 7. When I search for a specific patient with the option of Q / R, the system gets it but when I try to bring the images of that patient a window appears indicating that it is bringing the images and does nothing plus. From that moment I can not do more searches and it is only reset if I restart the computer.
Rregards
William
---
### Author:  [@Thibault\_Nelis](https://discourse.orthanc-server.org/u/Thibault_Nelis)
#### Post date: [November 21, 2017, 10:02am UTC](https://discourse.orthanc-server.org/t/problem-reading-imported-images-with-q-r-in-windows/832/2 "2017-11-21T10:02:56Z")
Hello,
> I have orthanc installed on a computer with Windows 7. When I search
> for a specific patient with the option of Q / R, the system gets it
> but when I try to bring the images of that patient a window appears
> indicating that it is bringing the images and does nothing plus. From
> that moment I can not do more searches and it is only reset if I
> restart the computer.
A few questions:
- Are you trying to Q/R from that Orthanc instance with another DICOM
SCU or from another DICOM SCP with that Orthanc instance? (I'll assume
the latter for now).
- What UI are you referring to? (I'll assume the Orthanc explorer)
- If you think that's relevant, what's the other DICOM node/modality?
- Are there any gateway devices between them that might block traffic?
- Is your OS firewall correctly configured?
Given these assumptions, we can maybe guess that a firewall on the
network path or on your Windows box is blocking TCP connections on the
DICOM port of Orthanc (4242 by default).
Please read the following carefully:
[http://book.orthanc-server.com/faq/dicom.html](http://book.orthanc-server.com/faq/dicom.html)
Explanation: Q/R works with C-FIND/C-MOVE, and C-MOVE itself is a
request for the other party to perform a reverse C-STORE in that case,
so you need to be able to receive inbound connections.