Latency between C-STORE requests to Orthanc from X-Ray workstation

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1

Hello,
I have setup Orthanc on container which is connected to X-Ray workstation. This workstation sends new images to Orthanc Server.
After sending one instance there is an issue with sending another within ~2-3 minutes. Software on this console communicates about “No connection with SCP. Result=2” (translated from my language). I know that this messages don’t say anything, but I’m wondering is that Orthanc issue or wrong configuration because the X-Ray with the same settings do not has problem with sending new instances to another PACS server based on Conquest.

I tried to analyze logs but after receiving new instance and trying sending another there is no trace in Orthanc DICOM logs (like the server will be inaccessible).
I also tried varius settings about, e.g.:
“SynchronousCMove” : false,

“DicomScpTimeout” : [from 5 seconds to 60] - results were always the same,
The interesting thing is that I don’t have a problem with sending new studies constantly from other modalities like Horos workstation or from Orthanc Explorer.

I know that I can contact with provider of this XRay console, but I must be sure that I don’t missed any Orthanc-related thing. I tried both on Sébastien’s and Osimis docker images with same results.
Regards,
Bartosz Kaczyński

2

Hello,

This is typically a situation for which we cannot provide any support without direct access to your modality:
https://book.orthanc-server.com/faq/proprietary.html

Either contact with the support team of your vendor (after all, you pay it to this end), or hire a professional assistance who could have a look at your setup:
https://book.orthanc-server.com/users/support.html#finding-professional-assistance

Regards,
Sébastien-