# Issues with single frame multiframes

**URL:** https://discourse.orthanc-server.org/t/issues-with-single-frame-multiframes/6422
**Category:** General
**Created:** [April 10, 2026, 2:56pm UTC](https://discourse.orthanc-server.org/t/issues-with-single-frame-multiframes/6422 "2026-04-10T14:56:15Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![davie](https://discourse.orthanc-server.org/letter_avatar_proxy/v4/letter/d/b77776/32.png) [@davie](https://discourse.orthanc-server.org/u/davie)
#### Post date: [April 10, 2026, 2:56pm UTC](https://discourse.orthanc-server.org/t/issues-with-single-frame-multiframes/6422/1 "2026-04-10T14:56:15Z")

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Hi,

We are seeing a couple of issues trying to view single frame multiframes from Philips MRI scanners:

- Trying to preview the instance from Orthanc Explorer gives me an HTTP 415
- In Stone Web Viewer, the instance appears to never load. This is fine for instances with 2+ frames. I get no new errors in the console or logs.

Has anyone else experienced this? We use the LSB on Ubuntu 24.04, I can reproduce this with latest release and mainline versions of Orthanc/Stone.

Thanks.

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### Author: ![jodogne](https://discourse.orthanc-server.org/user_avatar/discourse.orthanc-server.org/jodogne/32/1511_2.png) [@jodogne](https://discourse.orthanc-server.org/u/jodogne)
#### Post date: [April 10, 2026, 3:15pm UTC](https://discourse.orthanc-server.org/t/issues-with-single-frame-multiframes/6422/2 "2026-04-10T15:15:22Z")

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Hello,

Please provide a [minimal working example](https://orthanc.uclouvain.be/book/users/support.html#discussing-a-minimal-working-example), including sample DICOM files (possibly anonymized), if you expect support from the Orthanc community.

Kind Regards,  
Sébastien-

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<div class="post-metadata">

### Author: ![davie](https://discourse.orthanc-server.org/letter_avatar_proxy/v4/letter/d/b77776/32.png) [@davie](https://discourse.orthanc-server.org/u/davie)
#### Post date: [July 10, 2026, 10:10am UTC](https://discourse.orthanc-server.org/t/issues-with-single-frame-multiframes/6422/3 "2026-07-10T10:10:55Z")

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[SingleFrameIssue-SingleFrameIssue–undefined-1.dcm](https://discourse.orthanc-server.org/uploads/short-url/ifs8DukuSz8UcgWpApV1hr1uJOJ.dcm) (550.6 KB)

Hi,

Apologies for the delay.

The attached file does not show on this setup:

Ubuntu 24.04, LSB.

Dicom-web 1.21

Postgres 9.0

Stone-Webviewer 2.6

Orthanc 1.12.9

I get this in the browser console, which I don’t on the setup below.

 ![image](https://discourse.orthanc-server.org/uploads/default/original/2X/f/ff33729cbde00f851cb69f614118560faed8c25d.png)

There is no specific DICOM web config or Stone config. We have storage compression enabled.

It does work on another setup:

Windows 2019

Orthanc 1.12.8

Dicom-web 1.20

Stone-Webviewer 2.6

SQLite