# Can't connect to Orthanc (wrong credentials?)

**URL:** https://discourse.orthanc-server.org/t/cant-connect-to-orthanc-wrong-credentials/2652
**Category:** Google Groups archive
**Created:** [October 1, 2021, 2:31pm UTC](https://discourse.orthanc-server.org/t/cant-connect-to-orthanc-wrong-credentials/2652 "2021-10-01T14:31:16Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![Alain\_Mazy1](https://discourse.orthanc-server.org/letter_avatar_proxy/v4/letter/a/839c29/32.png) [@Alain\_Mazy1](https://discourse.orthanc-server.org/u/Alain_Mazy1)
#### Post date: [October 1, 2021, 2:31pm UTC](https://discourse.orthanc-server.org/t/cant-connect-to-orthanc-wrong-credentials/2652/1 "2021-10-01T14:31:16Z")

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Hi,

You should first check your logs to validate that your configuration has really been taken into account. The logs will show you the value of RemoteAccessAllowed. I would also recommend to first disable authentication and reactivate it once you can access the explorer from remote. The browser might also display a login window when RemoteAccessAllowed is false.

Example of logs that you should see at startup once Authentication is disabled:  
W1001 16:20:14.897346 main.cpp:1014] ====\> Remote access is enabled while user authentication is explicitly disabled, your setup is POSSIBLY INSECURE \<====

HTH

Alain