# Cannot retrieved but received connection from PACS
**URL:** https://discourse.orthanc-server.org/t/cannot-retrieved-but-received-connection-from-pacs/2247
**Category:** Google Groups archive
**Created:** [January 4, 2021, 2:54am UTC](https://discourse.orthanc-server.org/t/cannot-retrieved-but-received-connection-from-pacs/2247 "2021-01-04T02:54:46Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@M\_nh\_Ph\_m](https://discourse.orthanc-server.org/u/M_nh_Ph_m)
#### Post date: [January 4, 2021, 2:54am UTC](https://discourse.orthanc-server.org/t/cannot-retrieved-but-received-connection-from-pacs/2247/1 "2021-01-04T02:54:46Z")
Hello guys,
Here is the log from my orthanc:
**…**
**I0104 02:28:11.468785 HttpServer.cpp:1189] (http) GET /**
**I0104 02:28:11.469153 HttpServer.cpp:1189] (http) GET /app/explorer.html**
**I0104 02:28:17.823662 CommandDispatcher.cpp:330] (dicom) Association Received from AET M7RECV01 on IP 10.42.0.1**
**I0104 02:28:17.823701 main.cpp:289] Incoming connection from AET M7RECV01 on IP 10.42.0.1, calling AET VINDR**
**I0104 02:28:17.823724 CommandDispatcher.cpp:683] (dicom) Association Acknowledged (Max Send PDV: 65524)**
**I0104 02:28:17.996225 CommandDispatcher.cpp:330] (dicom) Association Received from AET M7RECV01 on IP 10.42.0.1**
**I0104 02:28:17.996258 main.cpp:289] Incoming connection from AET M7RECV01 on IP 10.42.0.1, calling AET VINDR**
**I0104 02:28:17.996280 CommandDispatcher.cpp:683] (dicom) Association Acknowledged (Max Send PDV: 65524)**
**I0104 02:28:18.958252 HttpServer.cpp:1189] (http) GET /**
**I0104 02:28:18.958545 HttpServer.cpp:1189] (http) GET /app/explorer.html**
**…**
I put my orthanc inside kubernetes and set up a kind of cronjob (via: orthanc python plugin) to query/retrieve from PACS. I couldnot do retrieve manually:
**…**
**I0104 02:50:09.615395 HttpServer.cpp:1189] (http) GET /queries/7d1244c1-dde9-4759-8e29-04f8a86ca839/answers/29/content**
**I0104 02:50:09.711776 HttpServer.cpp:1189] (http) GET /queries/7d1244c1-dde9-4759-8e29-04f8a86ca839/answers/30/content**
**I0104 02:50:09.808814 HttpServer.cpp:1189] (http) GET /queries/7d1244c1-dde9-4759-8e29-04f8a86ca839/answers/31/content**
**I0104 02:50:09.916626 HttpServer.cpp:1189] (http) GET /queries/7d1244c1-dde9-4759-8e29-04f8a86ca839/answers/32/content**
**I0104 02:50:10.012445 HttpServer.cpp:1189] (http) GET /queries/7d1244c1-dde9-4759-8e29-04f8a86ca839/answers/33/content**
**I0104 02:50:10.109974 HttpServer.cpp:1189] (http) GET /queries/7d1244c1-dde9-4759-8e29-04f8a86ca839/answers/34/content**
**I0104 02:50:10.217735 HttpServer.cpp:1189] (http) GET /queries/7d1244c1-dde9-4759-8e29-04f8a86ca839/answers/35/content**
**I0104 02:50:10.313720 HttpServer.cpp:1189] (http) GET /queries/7d1244c1-dde9-4759-8e29-04f8a86ca839/answers/36/content**
**I0104 02:50:10.409928 HttpServer.cpp:1189] (http) GET /queries/7d1244c1-dde9-4759-8e29-04f8a86ca839/answers/37/content**
**I0104 02:50:10.507175 HttpServer.cpp:1189] (http) GET /queries/7d1244c1-dde9-4759-8e29-04f8a86ca839/answers/38/content**
**I0104 02:50:10.608514 HttpServer.cpp:1189] (http) GET /queries/7d1244c1-dde9-4759-8e29-04f8a86ca839/answers/39/content**
**I0104 02:50:10.708464 HttpServer.cpp:1189] (http) GET /queries/7d1244c1-dde9-4759-8e29-04f8a86ca839/answers/40/content**
**I0104 02:50:10.807517 HttpServer.cpp:1189] (http) GET /queries/7d1244c1-dde9-4759-8e29-04f8a86ca839/answers/41/content**
**I0104 02:50:11.468763 HttpServer.cpp:1189] (http) GET /**
**I0104 02:50:11.469127 HttpServer.cpp:1189] (http) GET /app/explorer.html**
**I0104 02:50:16.123986 HttpServer.cpp:1189] (http) GET /system**
**I0104 02:50:16.221450 HttpServer.cpp:1189] (http) GET /system**
**I0104 02:50:17.386932 HttpServer.cpp:1189] (http) POST /queries/7d1244c1-dde9-4759-8e29-04f8a86ca839/answers/0/retrieve**
**W0104 02:50:17.386992 OrthancRestModalities.cpp:715] Driving C-Move SCU on remote modality M7RECV01 to target modality VINDR**
**I0104 02:50:18.958236 HttpServer.cpp:1189] (http) GET /**
**I0104 02:50:18.958614 HttpServer.cpp:1189] (http) GET /app/explorer.html**
**…**
---
### Author:  [@James\_Manners](https://discourse.orthanc-server.org/u/James_Manners)
#### Post date: [January 4, 2021, 3:01am UTC](https://discourse.orthanc-server.org/t/cannot-retrieved-but-received-connection-from-pacs/2247/2 "2021-01-04T03:01:01Z")
Hi Manh,
Have you exposed the DICOM port (typically 4242) to the public IP address and can your PACS reach that network address. C-Move is a connection from your PACS to Orthanc and if your PACS cannot reach the Orthanc IP/Port combination the move won’t succeed.
Without further details on your config, networking setup and environment it is impossible to help further.
Cheers,
James
---
### Author:  [@James\_Manners](https://discourse.orthanc-server.org/u/James_Manners)
#### Post date: [January 4, 2021, 10:34am UTC](https://discourse.orthanc-server.org/t/cannot-retrieved-but-received-connection-from-pacs/2247/3 "2021-01-04T10:34:43Z")
Hi Manh,
Have you exposed the DICOM port (typically 4242) to the public IP address and can your PACS reach that network address. C-Move is a connection from your PACS to Orthanc and if your PACS cannot reach the Orthanc IP/Port combination the move won’t succeed.
Without further details on your config, networking setup and environment it is impossible to help further.
Cheers,
James
---
### Author:  [@M\_nh\_Ph\_m](https://discourse.orthanc-server.org/u/M_nh_Ph_m)
#### Post date: [January 5, 2021, 5:14am UTC](https://discourse.orthanc-server.org/t/cannot-retrieved-but-received-connection-from-pacs/2247/4 "2021-01-05T05:14:04Z")
Hi James,
Here is my environment variables to override the Orthanc default config:
**…**
**DICOM\_WEB\_PLUGIN\_ENABLED: false**
**ENVVAR\_PREFIX\_FOR\_DYNACONF: VINDR**
**ORTHANC\_\_AUTHENTICATION\_ENABLED: true**
**ORTHANC\_\_CONCURRENT\_JOBS: 1**
**ORTHANC\_\_DICOM\_AET: VINDR**
**ORTHANC\_\_HTTP\_THREADS\_COUNT: 10**
**ORTHANC\_\_NAME: VinDr Workstation**
**ORTHANC\_\_POSTGRESQL\_\_DATABASE: orthanc**
**ORTHANC\_\_POSTGRESQL\_\_HOST: \*\*\***
**ORTHANC\_\_POSTGRESQL\_\_PASSWORD: \*\*\***
**ORTHANC\_\_POSTGRESQL\_\_USERNAME: \*\*\***
**ORTHANC\_\_PYTHON\_SCRIPT: /usr/share/orthanc/plugins/main.py**
**ORTHANC\_\_PYTHON\_VERBOSE: false**
**ORTHANC\_\_REGISTERED\_USERS: { “admin”: “admin” }**
**ORTHANC\_\_REMOTE\_ACCESS\_ALLOWED: true**
**TRANSFERS\_PLUGIN\_ENABLED: false**
**VERBOSE\_ENABLED: true**
**VERBOSE\_STARTUP: false**
**…**
And orthanc.json:
**…**
**{**
**“DicomAssociationCloseDelay”: 0,**
**“DicomModalities”: {**
**“bv-25005”: {**
**“AET”: “MACH7”,**
**“Port”: 104,**
**“Host”: “workstation-external-pacs-bv-25005”**
**}**
**},**
**“DicomScpTimeout”: 300,**
**“DicomScuTimeout”: 100,**
**“HttpTimeout”: 600,**
**“HttpRequestTimeout”: 300**
**}**
**…**
---
### Author:  [@jodogne](https://discourse.orthanc-server.org/u/jodogne)
#### Post date: [January 5, 2021, 6:37am UTC](https://discourse.orthanc-server.org/t/cannot-retrieved-but-received-connection-from-pacs/2247/5 "2021-01-05T06:37:51Z")
Hello,
I don’t understand what you are trying to achieve. Please carefully read the Orthanc Book about how to ask for support with proper context by providing a minimal working example:[https://book.orthanc-server.com/users/support.html](https://book.orthanc-server.com/users/support.html)
From your first post, you are visibly trying to do query/retrieve from Orthanc server with “VINDR” to remote modality “M7RECV01”. If this does not work, there is most probably a configuration error on “M7RECV01”: What are the logs on that modality? Is “VINDR” listed in the configuration of “M7RECV01”? Are you sure no firewall is in play?
[https://book.orthanc-server.com/faq/dicom.html#dicom](https://book.orthanc-server.com/faq/dicom.html#dicom)
From your second post, you seem to use both environment variables and a plain “orthanc.json” configuration file. You should be using only one of them. Make the choice between the vanilla Docker image “jodogne/orthanc-plugins” if you want to use “orthanc.json”, or the Osimis image “osimis/orthanc” if you want to use environment variables:
[https://book.orthanc-server.com/users/docker.html](https://book.orthanc-server.com/users/docker.html)
[https://book.orthanc-server.com/users/docker-osimis.html](https://book.orthanc-server.com/users/docker-osimis.html)
Furthermore, in your “orthanc.json”, you are declaring a modality “MACH7” whereas the logs of your first post talk about “M7RECV01”.
Sébastien-
---
### Author:  [@abid\_halim](https://discourse.orthanc-server.org/u/abid_halim)
#### Post date: [December 25, 2021, 5:35pm UTC](https://discourse.orthanc-server.org/t/cannot-retrieved-but-received-connection-from-pacs/2247/6 "2021-12-25T17:35:21Z")
Hello , I have a problem, I cannot restore images stored in orthanc to AWServer But I can recover it using console Mri or Ct 
---
### Author:  [@abid\_halim](https://discourse.orthanc-server.org/u/abid_halim)
#### Post date: [December 25, 2021, 5:40pm UTC](https://discourse.orthanc-server.org/t/cannot-retrieved-but-received-connection-from-pacs/2247/7 "2021-12-25T17:40:28Z")
Hello , I have a problem, I cannot restore images stored in orthanc to AWServer But I can recover it using console Mri or Ct
---
### Author:  [@abid\_halim](https://discourse.orthanc-server.org/u/abid_halim)
#### Post date: [December 25, 2021, 5:41pm UTC](https://discourse.orthanc-server.org/t/cannot-retrieved-but-received-connection-from-pacs/2247/8 "2021-12-25T17:41:24Z")
Hello , I have a problem, I cannot restore images stored in orthanc to AWServer But I can recover it using console Mri or Ct
---
### Author:  [@jodogne](https://discourse.orthanc-server.org/u/jodogne)
#### Post date: [December 28, 2021, 9:40am UTC](https://discourse.orthanc-server.org/t/cannot-retrieved-but-received-connection-from-pacs/2247/9 "2021-12-28T09:40:32Z")
The latest post from Halim is by no way related to the present thread. As a consequence, I’m now forced to lock this thread.
Halim, please start a new thread to discuss your issues, and avoid to disturb other threads in the future:
[https://book.orthanc-server.com/users/support.html](https://book.orthanc-server.com/users/support.html)
