The current Windows package (20.3.1) has a bug. If you try to search by patient name (SMITH*) with no date range, the lookup fails.

The lookup works with the patient name and date range, but obviously you can’t find a study over a year old with only the name.

Uninstalling and reinstalling an older package (19.10.2) fixes the problem.

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his is known issue that is already fixed:

The patch will be part of forthcoming 1.6.1 maintenance release.